7 + 8
Sr. Principal Technical Program Manager | Red Hat
She’s best known for creating the world’s first initiative to involve pre-university students in open source software development, launching Google’s #2 developer blog, and receiving an O’Reilly Open Source Award in 2010. Her career has provided her with the opportunity to develop, hone, and share open source expertise spanning enterprise to NGOs, including senior roles at Red Hat, Google, the Open Source Initiative, and Elastic.
If you cheer during movies when you hear the words “I fight for the users” or “Get your head out of your cockpit,” the two of you will likely get along famously.
When considering how to design products, teams, or even common every day household objects, empathy doesn't end up on the required features list. Yet, without empathy, teams with enormous technical skills can fail in their quest to deliver quality products to their users. Incredible projects fail to create communities because they don't exercise it. Fail at empathy, and your chances of failing at everything skyrockets.
Contrary to what you may have heard, empathy is not something you're innately born with - it's a skill that can be learned, cultivated, refined and taught to others. In this presentation, your lovely co-speakers will discuss the value of empathy, how you can cultivate it in yourself and your organizational culture, and conclude with concrete steps for leveling up in your interactions with your fellow human beings.